Summary of our policy
Zeniflick operates as a commerce enablement platform. We differentiate between Zeniflick Platform Subscriptions (paid to Zeniflick) and Storefront Product Purchases (transacted between buyers and independent businesses).
1. Zeniflick Platform Subscriptions
Zeniflick offers tiered subscription plans (such as Tier 1 and Tier 2) that provide businesses with enhanced storefront customization, higher product and post limits, invoice generation, video highlights, and staff management seats.
- Cancellation: You may cancel or turn off auto-renewal of your subscription at any time via your business dashboard. Your active benefits will remain available until the end of your current paid billing period.
- Subscription Refunds: Subscription fees are generally non-refundable once the billing cycle begins. However, if you experienced a verified service outage or technical failure that prevented you from using your plan, you may request a pro-rated refund within 7 days of the charge.
- Billing Errors: In the event of duplicate billing or incorrect charges caused by payment gateway anomalies, full refunds for duplicate amounts will be issued promptly upon verification.
2. Storefront Product Transactions
Individual merchants and businesses operating on Zeniflick independently set their own return, exchange, warranty, and refund terms for goods or services listed on their storefronts.
- Direct Merchant Settlement: Product payments, order processing, delivery, and item returns are arranged directly between buyers and the respective business.
- Merchant Policies: Before completing any purchase, buyers are encouraged to review the specific return and delivery terms published by the business on their storefront.
- Defective or Undelivered Items: If a product is defective, misrepresented, or not delivered, buyers should first contact the merchant directly with their invoice or receipt to request a remedy.
3. Refund Request Procedure
To request a refund for a platform subscription charge:
- Send an email to zeniflick@gmail.com with the subject line “Subscription Refund Request”.
- Include your registered account email, business name, payment reference number, date of charge, and a brief description of the issue.
- Our support team will review your request and respond within 2 to 3 business days. Approved refunds are credited back to the original payment method within 5 to 10 business days depending on your financial institution.
4. Non-Refundable Circumstances
Refunds will not be granted under the following circumstances:
- Accounts suspended or terminated due to violations of our Terms of Service, fraudulent activity, or illegal conduct.
- Requests made beyond the applicable eligibility window.
- Change of mind after extensive utilization of subscription features during the billing period.
5. Dispute Mediation & Support
While Zeniflick is not a direct party to merchant-buyer product contracts, we take marketplace integrity seriously. If a merchant fails to respond or honor agreed terms, buyers may submit a problem report through the platform so our team can investigate and take necessary moderation action.
6. Contact Us
If you have questions or concerns regarding this policy, please reach out to our support team:
Email: zeniflick@gmail.com